Managing knock your socks off service
(eBook)
Author
Contributors
Published
New York : AMACOM, [2007].
Format
eBook
Edition
[First edition].
Physical Desc
1 online resource (231 pages) : illustrations
Status
Description
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Subjects
LC Subjects
More Details
Language
English
Notes
Bibliography
Includes bibliographical references and index.
Description
Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: find and retain service-oriented people; get to know customers intimately; build a service vision; train and coach; create and maintain a service management process that aligns people, systems, and customers; involve and empower employees; recognize and reward good performance.
Citations
APA Citation, 7th Edition (style guide)
Bell, C. R., Zemke, R., & Zielinski, D. (2007). Managing knock your socks off service ([First edition].). AMACOM.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Bell, Chip R., Ron, Zemke and David, Zielinski. 2007. Managing Knock Your Socks Off Service. AMACOM.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Bell, Chip R., Ron, Zemke and David, Zielinski. Managing Knock Your Socks Off Service AMACOM, 2007.
MLA Citation, 9th Edition (style guide)Bell, Chip R.,, Ron Zemke, and David Zielinski. Managing Knock Your Socks Off Service [First edition]., AMACOM, 2007.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
0a0b3084-c020-a879-4ac7-1e3dd19057db-eng
Grouping Information
| Grouped Work ID | 0a0b3084-c020-a879-4ac7-1e3dd19057db-eng |
|---|---|
| Full title | managing knock your socks off service |
| Author | bell chip r |
| Grouping Category | book |
| Last Update | 2024-09-06 16:31:08PM |
| Last Indexed | 2024-09-28 02:37:01AM |
Marc Record
| First Detected | Jul 29, 2024 04:08:37 PM |
|---|---|
| Last File Modification Time | Sep 06, 2024 04:54:48 PM |
MARC Record
| LEADER | 01763cam a22003497i 4500 | ||
|---|---|---|---|
| 001 | on1398231288 | ||
| 003 | OCoLC | ||
| 005 | 20240830103855.0 | ||
| 006 | m o d | ||
| 007 | cr cnu|||unuuu | ||
| 008 | 230919s2007 nyua ob 001 0 eng d | ||
| 020 | |z 9780814473689 | ||
| 035 | |a (OCoLC)1398231288 | ||
| 037 | |a 9780814473689|b O'Reilly Media | ||
| 040 | |a ORMDA|b eng|e rda|e pn|c ORMDA|d OCLCF|d OCLCO | ||
| 049 | |a FMGA | ||
| 050 | 4 | |a HF5415.5 | |
| 082 | 0 | 4 | |a 658.8/12|2 23/eng/20230919 |
| 100 | 1 | |a Bell, Chip R.,|e author.|0 http://id.loc.gov/authorities/names/n79080524 | |
| 245 | 1 | 0 | |a Managing knock your socks off service /|c Chip R. Bell and Ron Zemke ; second edition revisions by Chip R. Bell and Dave Zielinski. |
| 250 | |a [First edition]. | ||
| 264 | 1 | |a New York :|b AMACOM,|c [2007] | |
| 300 | |a 1 online resource (231 pages) :|b illustrations | ||
| 336 | |a text|b txt|2 rdacontent | ||
| 337 | |a computer|b c|2 rdamedia | ||
| 338 | |a online resource|b cr|2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 520 | |a Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: find and retain service-oriented people; get to know customers intimately; build a service vision; train and coach; create and maintain a service management process that aligns people, systems, and customers; involve and empower employees; recognize and reward good performance. | ||
| 650 | 0 | |a Customer services.|0 http://id.loc.gov/authorities/subjects/sh85034965 | |
| 700 | 1 | |a Zemke, Ron,|e author.|0 http://id.loc.gov/authorities/names/n80110217 | |
| 700 | 1 | |a Zielinski, David,|e author.|0 http://id.loc.gov/authorities/names/n88268636 | |
| 856 | 4 | 0 | |u https://www.aclib.us/OReilly |