Resilience in customer service
(eAudiobook)
Contributors
Assemble You Limited, publisher.
Published
[Place of publication not identified] : Assemble You, 2023.
Format
eAudiobook
Edition
[First edition].
Physical Desc
1 online resource (1 sound file (9 min.))
Status
Description
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Language
English
UPC
125114AYPOD
Notes
Description
Welcome to Audio Learning from Assemble You. According to the Centers for Disease Control and Prevention in the United States, around a quarter of all employees view their job as the top stressor in their life. But it's not all doom and gloom! The good news is that decades of research have shown us that resilience is built by attitudes and behaviours that can be adopted and cultivated by anyone. So, what are the key factors that lead to resilience? According to Harvard Business Review, the main ones 'include optimism; the ability to stay balanced and manage strong or difficult emotions; a sense of safety and a strong social support system.' The takeaway from this is that since there's a concrete, well-established set of behaviours and skills associated with resilience, you, too, can learn to be more resilient! Let's start with the fundamentals: self-care. Due to the unavoidable demands of the job - where high energy levels are often required and stressful situations need to be effectively dealt with - it's paramount for customer service employees to prioritise both their mental and physical health. Learning Objectives Identify what resilience is Establish the fundamentals of self-care Identify what you can and can't control.
Citations
APA Citation, 7th Edition (style guide)
(2023). Resilience in customer service ([First edition].). Assemble You.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)2023. Resilience in Customer Service. Assemble You.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Resilience in Customer Service Assemble You, 2023.
MLA Citation, 9th Edition (style guide)Resilience in Customer Service [First edition]., Assemble You, 2023.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
040a17c8-6806-dc13-4ae3-d701e2eb16f2-eng
Grouping Information
Grouped Work ID | 040a17c8-6806-dc13-4ae3-d701e2eb16f2-eng |
---|---|
Full title | resilience in customer service |
Author | assemble you limited |
Grouping Category | book |
Last Update | 2024-09-06 16:31:08PM |
Last Indexed | 2024-09-28 02:33:54AM |
Marc Record
First Detected | Jul 29, 2024 04:08:23 PM |
---|---|
Last File Modification Time | Sep 06, 2024 04:54:28 PM |
MARC Record
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