Body language in customer service
(eAudiobook)
Contributors
Assemble You, issuing body.
Published
[Place of publication not identified] : Assemble You, 2023.
Format
eAudiobook
Edition
[First edition].
Physical Desc
1 online resource (1 audio file (10 min.))
Status
Description
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Subjects
LC Subjects
More Details
Language
English
UPC
125097AYPOD
Notes
Description
Welcome to Audio Learning from Assemble You. The bulk of customer service training concerns what we say to customers, emphasising the rehearsal of scripts, sales pitches and language best practices to maximise the chance of a positive customer experience. But this is only half the story, as body language and non-verbal communication play a crucial role in customer service as well. It's often not what you say but how it's said that has the most impact and the greatest lasting effect on a customer. In this track, we'll discuss how you can use better body language to improve your ability to deal with customers face-to-face in this uniquely challenging industry, and why it's so important to take into account. Learning Objectives Identify the relevance of body language in customer service Examine how you can use better body language to improve your ability to deal with customers face-to-face Establish why it's so important to take non-verbal communication into account in customer service roles.
Citations
APA Citation, 7th Edition (style guide)
(2023). Body language in customer service ([First edition].). Assemble You.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)2023. Body Language in Customer Service. Assemble You.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Body Language in Customer Service Assemble You, 2023.
MLA Citation, 9th Edition (style guide)Body Language in Customer Service [First edition]., Assemble You, 2023.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
605a97e9-b1c2-3b08-79b5-633e35a2c086-eng
Grouping Information
| Grouped Work ID | 605a97e9-b1c2-3b08-79b5-633e35a2c086-eng |
|---|---|
| Full title | body language in customer service |
| Author | assemble you |
| Grouping Category | book |
| Last Update | 2024-09-06 16:31:08PM |
| Last Indexed | 2024-09-28 03:22:28AM |
Book Cover Information
| Image Source | default |
|---|---|
| First Loaded | Sep 12, 2024 |
| Last Used | Sep 12, 2024 |
Marc Record
| First Detected | Jul 29, 2024 04:08:16 PM |
|---|---|
| Last File Modification Time | Sep 06, 2024 04:54:16 PM |
MARC Record
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| 520 | |a Welcome to Audio Learning from Assemble You. The bulk of customer service training concerns what we say to customers, emphasising the rehearsal of scripts, sales pitches and language best practices to maximise the chance of a positive customer experience. But this is only half the story, as body language and non-verbal communication play a crucial role in customer service as well. It's often not what you say but how it's said that has the most impact and the greatest lasting effect on a customer. In this track, we'll discuss how you can use better body language to improve your ability to deal with customers face-to-face in this uniquely challenging industry, and why it's so important to take into account. Learning Objectives Identify the relevance of body language in customer service Examine how you can use better body language to improve your ability to deal with customers face-to-face Establish why it's so important to take non-verbal communication into account in customer service roles. | ||
| 588 | 0 | |a Online resource; title from title details screen (O'Reilly, viewed April 4, 2023). | |
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