How to motivate your customer service team
(eAudiobook)
Contributors
Assemble You, issuing body.
Published
[Place of publication not identified] : Assemble You, 2023.
Format
eAudiobook
Edition
[First edition].
Physical Desc
1 online resource (1 audio file (11 min.))
Status
Description
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Subjects
LC Subjects
More Details
Language
English
UPC
125098AYPOD
Notes
Description
Welcome to Audio Learning from Assemble You. In this track, we will take a look at why motivating your customer service team is pivotal to your business growth and survival and then go through some actionable steps that team leaders or supervisors can take to motivate their customer service team. Why is it important to motivate your customer service team? Team leaders and supervisors must recognise that in order to make exceptional service delivery a part of their team and organisation structure, there needs to be a cultural shift in the organisation. It can't just be a box that needs to be ticked. Customer service is not only a department, says Hyken in a Forbes article. 'It's a philosophy. It's the company's culture. But even though customer service should matter to every employee, it is the customer service department that supports customers who call, email, tweet, post on social media, and more. They must always remain focused, patient, and motivated to represent the company in a way that results in the customer's desire to keep doing business with them.' Learning Objectives Establish why it is important to motivate your customer service team Examine simple and practical actions on how to motivate your customer service team.
Citations
APA Citation, 7th Edition (style guide)
(2023). How to motivate your customer service team ([First edition].). Assemble You.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)2023. How to Motivate Your Customer Service Team. Assemble You.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)How to Motivate Your Customer Service Team Assemble You, 2023.
MLA Citation, 9th Edition (style guide)How to Motivate Your Customer Service Team [First edition]., Assemble You, 2023.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
6aef24f2-1305-692f-6219-53b19cb728c1-eng
Grouping Information
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---|---|
Full title | how to motivate your customer service team |
Author | assemble you |
Grouping Category | book |
Last Update | 2024-09-06 16:31:08PM |
Last Indexed | 2024-09-28 03:28:31AM |
Marc Record
First Detected | Jul 29, 2024 04:08:16 PM |
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Last File Modification Time | Sep 06, 2024 04:54:16 PM |
MARC Record
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