Legendary service : the key is to care
(eBook)
Author
Contributors
Published
New York : McGraw-Hill Education, [2014].
Format
eBook
ISBN
0071817859, 9780071817851
Physical Desc
1 online resource (xi, 161 pages)
Status
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Language
English
Notes
Description
"The only book you need to raise customer service to a world-class level--from bestselling author and leadership guru Ken Blanchard Written as an entertaining customer-service "parable," I Care--Do You? offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care. Ken Blanchard is Chief Spiritual Officer of The Ken Blanchard Companies, a global management training and consulting firm he cofounded in 1979. Victoria Halsey is Vice President of Applied Learning for The Ken Blanchard Companies. Kathy Cuff is a Senior Consulting Partner for The Ken Blanchard Companies"--,Provided by publisher
Language
English.
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Citations
APA Citation, 7th Edition (style guide)
Blanchard, K. H., Halsey, V., & Cuff, K. (2014). Legendary service: the key is to care . McGraw-Hill Education.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Blanchard, Kenneth H., Victoria, Halsey and Kathy, Cuff. 2014. Legendary Service: The Key Is to Care. McGraw-Hill Education.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Blanchard, Kenneth H., Victoria, Halsey and Kathy, Cuff. Legendary Service: The Key Is to Care McGraw-Hill Education, 2014.
MLA Citation, 9th Edition (style guide)Blanchard, Kenneth H.,, Victoria Halsey, and Kathy Cuff. Legendary Service: The Key Is to Care McGraw-Hill Education, 2014.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
900dc60b-cba0-9804-f5cb-ae712fe114a8-eng
Grouping Information
| Grouped Work ID | 900dc60b-cba0-9804-f5cb-ae712fe114a8-eng |
|---|---|
| Full title | legendary service the key is to care |
| Author | blanchard kenneth h |
| Grouping Category | book |
| Last Update | 2024-09-06 16:31:08PM |
| Last Indexed | 2024-09-28 03:47:33AM |
Book Cover Information
| Image Source | syndetics |
|---|---|
| First Loaded | Sep 17, 2024 |
| Last Used | Sep 18, 2024 |
Marc Record
| First Detected | Jul 29, 2024 04:00:51 PM |
|---|---|
| Last File Modification Time | Sep 06, 2024 04:34:57 PM |
MARC Record
| LEADER | 03425cam a2200469 i 4500 | ||
|---|---|---|---|
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| 003 | OCoLC | ||
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| 100 | 1 | |a Blanchard, Kenneth H.,|e author. | |
| 245 | 1 | 0 | |a Legendary service :|b the key is to care /|c Ken Blanchard, Kathy Cuff & Vicki Halsey. |
| 264 | 1 | |a New York :|b McGraw-Hill Education,|c [2014] | |
| 300 | |a 1 online resource (xi, 161 pages) | ||
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| 337 | |a computer|b c|2 rdamedia | ||
| 338 | |a online resource|b cr|2 rdacarrier | ||
| 505 | 0 | |a Cover -- Title Page -- Copyright Page -- Dedication -- Contents -- Introduction -- 1 A Frustrating Transaction -- 2 An Intriguing Course -- 3 What Is Legendary Service? -- 4 A Catalyst for Change -- 5 The Science of Service -- 6 Committed to Customers -- 7 Attentive to Customers -- 8 Responsive to Customers -- 9 Empowered for Customers -- 10 Six Months Later -- Self-Assessment -- Discussion Guide -- Acknowledgments -- About the Authors -- Services Available-The Ken Blanchard Companies -- Join Us Online | |
| 520 | |a "The only book you need to raise customer service to a world-class level--from bestselling author and leadership guru Ken Blanchard Written as an entertaining customer-service "parable," I Care--Do You? offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care. Ken Blanchard is Chief Spiritual Officer of The Ken Blanchard Companies, a global management training and consulting firm he cofounded in 1979. Victoria Halsey is Vice President of Applied Learning for The Ken Blanchard Companies. Kathy Cuff is a Senior Consulting Partner for The Ken Blanchard Companies"--|c Provided by publisher | ||
| 546 | |a English. | ||
| 588 | 0 | |a Print version record. | |
| 650 | 0 | |a Customer services.|0 http://id.loc.gov/authorities/subjects/sh85034965 | |
| 650 | 0 | |a Customer services|x Management. | |
| 650 | 0 | |a Customer relations.|0 http://id.loc.gov/authorities/subjects/sh85034963 | |
| 700 | 1 | |a Halsey, Victoria,|e author. | |
| 700 | 1 | |a Cuff, Kathy,|e author. | |
| 758 | |i has work:|a Legendary service (Text)|1 https://id.oclc.org/worldcat/entity/E39PCG8CMHpCFQ8rFtQHwfvd8K|4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version:|a Blanchard, Kenneth H.|t Legendary service|z 9780071819046|w (DLC) 2014007861|w (OCoLC)857402110 |
| 856 | 4 | 0 | |u https://www.aclib.us/OReilly |