The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world
(Book on CD)
Author
Contributors
Published
Prince Frederick, MD : Recorded Books, ℗2011.
Format
Book on CD
ISBN
9781464026546, 1464026548
Physical Desc
7 audio discs (approximately 8 hr.) : digital ; 4 3/4 in.
Status
Description
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Copies
| Location | Call Number | Status |
|---|---|---|
| Headquarters Library - Adult Audiobook Non-Fiction | CD 658.812 REI 2011 | Reshelving |
More Details
Published
Prince Frederick, MD : Recorded Books, ℗2011.
Language
English
ISBN
9781464026546, 1464026548
Notes
General Note
Unabridged.
General Note
Duration: 08:00:00.
General Note
Compact discs.
General Note
Previously published under title: Ultimate question.
General Note
"Revised and expanded edition of the Wall Street Journal bestseller"--Container.
General Note
Recording originally produced by Gildan Media Corp., p2011.
Participants/Performers
Narrated by Walter Dixon.
Description
In the first edition of this landmark book, Fred Reichheld revealed the question most critical to your company's future: "Would you recommend us to a friend?" By asking customers this question, you identify detractors who switch to competitors, and promoters who generate good profits.
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Citations
APA Citation, 7th Edition (style guide)
Reichheld, F. F., Markey, R., & Dixon, W. (2011). The ultimate question 2.0: how net promoter companies thrive in a customer-driven world . Recorded Books.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Reichheld, Frederick F, Rob. Markey and Walter. Dixon. 2011. The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-driven World. Recorded Books.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Reichheld, Frederick F, Rob. Markey and Walter. Dixon. The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-driven World Recorded Books, 2011.
MLA Citation, 9th Edition (style guide)Reichheld, Frederick F., Rob Markey, and Walter Dixon. The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-driven World Recorded Books, 2011.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
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